Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you interact with HumanXQuant, we may collect information you voluntarily provide, including:

• Account credentials (email address, username, password)
• Profile details and display preferences
• Communication and feedback submitted through contact forms
• Billing information processed through our payment providers (we do not store full card numbers)

1.2 Information Collected Automatically

When you visit our platform, we automatically collect certain technical data, including:

• Device information (browser type, operating system, screen resolution)
• Usage data (pages visited, features interacted with, time spent)
• IP address, referral URLs, and error logs
• Data collected via cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information from third-party services, such as authentication providers (e.g., Google OAuth) and payment processors, in the form of transaction confirmations and account identity verification.

2. How We Use Your Information

2.1 Service Delivery

We use your information to operate and deliver the HumanXQuant platform, including providing access to algorithmic trading performance data, processing payments, and offering customer support.

2.2 Service Improvement

We analyze usage patterns to improve our features, monitor system performance, and identify and resolve technical issues.

2.3 Communication

We may contact you with service notifications, account updates, security alerts, and — where you have given consent — product announcements and updates.

2.4 Security and Compliance

We use collected data to detect and prevent fraud, enforce our Terms of Conditions, and fulfil applicable legal obligations.

3. Data Storage and Security

3.1 Storage Location

Your data is stored on secure servers. We implement industry-standard safeguards to protect your information from unauthorized access, disclosure, or loss.

3.2 Security Measures

We employ SSL/TLS encryption for data in transit, access controls and authentication protocols, regular security reviews, and password hashing using industry-standard algorithms.

4. Third-Party Services

We work with trusted third-party providers to operate our platform, including payment processors, email delivery services, analytics tools, and cloud hosting providers. These providers are bound by confidentiality obligations and are prohibited from using your data for purposes beyond what we authorize.

We do not sell, rent, or trade your personal information to any third party.

5. Cookies and Tracking

We use cookies to power core functionality, remember your preferences, and understand how our platform is used. Please refer to our Cookie Policy for full details.

6. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your account and associated data
• Export your data in a machine-readable format
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at hello@humanxquant.com.

7. Data Retention

We retain your data for the following periods:

• Account data: Active period plus 90 days after account deletion
• Trading performance history: Up to 2 years
• Payment records: 7 years for tax and legal compliance
• Log data: 90 days

8. International Data Transfers

By using HumanXQuant, you acknowledge that your information may be transferred to and processed in countries outside your own. Where such transfers occur, we ensure appropriate safeguards are in place.

9. GDPR Compliance (EEA Users)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including rights to access, rectification, erasure, processing restriction, data portability, and the right to object. You may also lodge a complaint with your local supervisory authority.

10. Children's Privacy

HumanXQuant is not intended for individuals under the age of 18. If we become aware that a minor has submitted personal information, we will take immediate steps to delete that data.

11. Policy Changes

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a prominent notice on our platform. Continued use of HumanXQuant following any update constitutes acceptance of the revised policy.

12. Contact

For privacy-related questions or requests, please contact us at hello@humanxquant.com.